NMA Transforms Call Operations with SuperDial From Manual Calls to a Fully Automated Call Center
Overview
Neuromonitoring Associates (NMA), a leader in intraoperative neuromonitoring services, manages high volumes of payer follow-up across the revenue cycle.
Historically, that work required AR staff to spend significant time calling payers, navigating portals, and chasing down information needed to keep claims moving.
With SuperDial, NMA can submit claim status and benefits requests and let SuperDial handle the retrieval workflow. SuperDial checks available digital sources first and makes calls when necessary, reducing the manual work NMA's team has to manage across payer portals and phone calls.
As NMA's use of SuperDial has expanded, the team has increased claim follow-up capacity while freeing staff to focus on higher-value work.
How the workflow works
Request Submitted
NMA submits a claim status or benefits request to SuperDial.
Digital Sources Checked
SuperDial checks available digital sources first, including EDI, APIs, and payer portals where supported.
Information Carried Forward
Available answers are used to pre-fill the transaction so later steps can focus on what is still missing.
IVR Navigated
If a call is needed, SuperDial navigates the payer's IVR and captures useful information available there.
Voice Handles the Gaps
Voice AI retrieves the remaining information that could not be found through earlier channels.
Result Returned
The payer information is returned to support the next step in NMA's workflow.
SuperDial's digital-first approach has helped our team work more efficiently. They check digital sources first and only make calls when necessary. We submit our claim status and benefits requests, and they take it from there. It's a simple process that saves us time and allows our staff to focus on higher-value priorities instead of spending hours on portals or on the phone with payers chasing down information.
Value Delivered
CALL CENTER REPLACEMENT
SuperDial functions as NMA’s outsourced, automated call center.
ACTIONABLE DATA
Structured outputs streamline AR workflows and dispute resolution.
OPERATIONAL EFFICIENCY
Freed AR resources to focus on higher-value tasks instead of repetitive phone work.
MASSIVE SCALE-UP
500 % increase in claim follow-ups
ACCELERATED REIMBURSEMENT
Faster, consistent follow-up allows for improved cash flow dynamics.
Join NMA in freeing yourself and your team from time-consuming calls.
With SuperDial handling your calls, you'll never have to worry about call volume forecasting or optimizing the size of your team
