Case Study

NMA Transforms Call Operations with SuperDial From Manual Calls to a Fully Automated Call Center

Claim Status, Dispute Follow-Up, Medical Records Follow-Up

Overview

Neuromonitoring Associates (NMA), a leader in intraoperative neuromonitoring services, previously managed payor follow-up workflow manually to keep claims moving through the revenue cycle. Each call, whether verifying claim status, disputing denials, or chasing medical records, consumed AR staff time, slowed productivity, and delayed reimbursement.

By implementing SuperDial Voice AI, NMA eliminated the need for an in-house call team altogether. Today, SuperDial functions as their entire call center, scaling effortlessly to a 4x increase in follow-up capacity. This transformation accelerated reimbursement cycles, reduced AR workload, and ensured that every claim is consistently followed up without adding headcount.

“SuperDial is part of our vision for automating everything.

It’s great to have an intelligent bot making calls for you, and the main value is the quality of the calls. The portal is also very easy to use, we understood the system from the very first day even if some of us don’t have technical knowledge about development.”

The Bikham team’s favorite features

Script-building flexibility

User-friendly portal

Quality of results

Value Delivered

Complete Call Center Replacement

SuperDial functions as NMA’s outsourced, automated call center.

Massive Scale-Up

X % increase in number of automated calls/week.

Operational Efficiency

Freed AR resources to focus on higher-value tasks instead of repetitive phone work.

Accelerated Reimbursement

Faster, consistent follow-up allows for improved cash flow dynamics.

Actionable Data

Structured outputs streamline AR workflows and dispute resolution.

Join NMA in freeing yourself and your team from time-consuming calls.

With SuperDial handling your calls, you'll never have to worry about call volume forecasting or optimizing the size of your team

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