Build payer workflows into your product, not a call center into your roadmap.
Digital infrastructure gets you far. SuperDial takes you the rest of the way.
Eligibility APIs, clearinghouses, and payer portals resolve routine transactions. But the hardest cases still require direct confirmation—from missing benefits and unavailable authorization statuses to unclear coordination of benefits and claim denials.
SuperDial works behind your application as the communication and exception-resolution layer. Your product submits the work; SuperDial resolves it and returns a complete, reliable answer in the format your workflow requires.
To your customer, it feels like one continuous product experience.
Extend the payer infrastructure you already use.
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Keep your existing digital checks
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Send SuperDial the exceptions
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Receive a structured result
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Keep the customer inside your product
One structured result per eligibility check.
Authorization teams often need to check multiple channels, call payers, resolve inconsistent status information, and document answers precisely. SuperDial automates the retrieval and documentation layer so teams can focus on exceptions and clinical coordination.
When the workflow starts
What information is required
What a successful result looks like
How the result appears in your application
What happens next
Communication
Execution
Quality assurance
Monitoring
Continuous improvement
Build the customer experience. Let SuperDial operate the communication layer.
Resolve the cases your digital channels cannot complete.
Eligibility and Benefits
Coordination of Benefits
Prior Authorization
Claims and Denials
Credentialing and Enrollment
Provider Data
Extend the payer infrastructure you already use.
API-first Workflow Triggers
Asynchronous execution
Structured callbacks
Custom schemas
Existing-vendor compatibility
Transparent exceptions
One communication layer.
Two digital health operating models.
Digital care delivery companies
For virtual care, tech-enabled provider, specialty care, and modern MSO teams.
Verify benefits and coverage
Confirm referrals and authorizations
Follow up on claims and denials
Credential providers and enroll locations
Healthcare technology platforms
For patient access, revenue cycle, provider data, workflow automation, and vertical SaaS platforms.
Resolve cases digital checks can’t
Add payer calling without building telephony
Turn payer responses into structured data
Launch new workflows without call center operations
Add the capability, not the overhead.
Building Internally
Build and maintain telephony infrastructure
Develop IVR and conversation logic
Maintain payer-specific workflows
Recruit and manage calling operations
Oversee quality, compliance, and audits
Scale infrastructure and headcount with volume
Using SuperDial
Define when the workflow should start
Specify the questions and success criteria
Let SuperDial manage payer communication
Let SuperDial handle quality and exceptions
Receive consistent, evidence-backed results
Scale without adding operational headcount
Bring us the cases your existing payer stack cannot resolve.
A strong pilot starts with exceptions already creating manual work:
Incomplete eligibility or benefit details
Authorization and claim exceptions
Payer or provider details requiring verification
Workflows that force customers outside your product
Provide the required inputs, the questions that must be answered, and the output your product needs.
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Keep the workflow in your product - even when the answer requires a phone call.
Bring a benefits, authorization, claim, credentialing, enrollment, or provider-data workflow.
