Case Study

How a Leading RCM Company Cut Manual Calls by 70% and Cleared a 120,000 Claim Backlog with SuperDial

70% reduction in manual call volume

120,000+ claims cleared from backlog in 3 weeks

Industry: Healthcare Revenue Cycle Management (RCM)

Use Case: Prior Authorizations & Claims Follow-Up

Company Size: 1,000+ Employees, Thousands of Providers Served

Company HQ: USA

Solution: SuperDial’s agentic voice AI for RCM phone calls

Overview

A leading RCM company supporting thousands of healthcare providers nationwide was struggling under the weight of over 40,000 manual phone calls to insurance companies per month. Their hybrid onshore-offshore call center team was grappling with massive backlogs, sluggish turnaround times, and manual workflows that created costly bottlenecks across the revenue cycle.

They partnered with SuperDial to automate their most time-consuming payer phone calls and saw transformative results in just weeks.

The Challenge

Before SuperDial, this RCM client was facing:

Over 40,000 manual calls per month to payers for prior auths, eligibility, and claims

120,000+ claims stuck in backlog, delaying revenue and frustrating providers

Manual, error-prone data entry into EHR and practice management systems

Long prior auth turnaround times, delaying care and reimbursement

Inability to scale operations alongside provider growth

Their leadership team needed to reduce manual work, accelerate throughput, and build a more efficient foundation to support future growth.

Path to Complete Automation with SuperDial

Demo with the Platform

The Flourish team first demoed SuperDial by placing a handful of test calls.

Building a Customized Script

With various different scenario-based scripts, Flourish worked with the SuperDial team to develop scripts that would work well with SuperDial’s AI caller.

Seamlessly integrating SuperDial into their process

The Flourish team has since integrated SuperDial into their operational process by placing bulk calls through CSV upload. They plan to continue automating their processes by utilizing SuperDial's API to place calls.

The Solution

SuperDial deployed its AI-powered phone automation platform to handle high-volume, repetitive payer interactions. The implementation included:

Automated outbound calls for prior auths and claims status

AI-driven IVR navigation to reach the right payer department

Structured call data capture via real-time transcription

Direct API integration into the EHR for seamless updates

Custom payer logic and retry sequences for edge-case handling

“SuperDial is part of our vision for automating everything.

It’s great to have an intelligent bot making calls for you, and the main value is the quality of the calls. The portal is also very easy to use, we understood the system from the very first day even if some of us don’t have technical knowledge about development.”

The Bikham team’s favorite features

Script-building flexibility

User-friendly portal

Quality of results

Results

Within just two months, the organization saw measurable operational improvements:

120,000+ claims cleared from backlog in just 3 weeks

SuperDial ran parallel call workflows to rapidly process aged claims.

70% reduction in manual call volume

The call center team could shift focus to exceptions and escalations.

2-day improvement in prior auth turnaround times

Automated calls went out instantly and persisted until resolution.

Call outcomes auto-posted via API

Eliminated manual data entry, reduced errors, and saved staff hours.

Why it Matters

Automation can unlock massive efficiency gains for RCM companies managing high volumes across distributed provider networks:

Increased capacity without headcount
Faster revenue realization
Reduced operational cost and risk
Stronger foundation for growth
Human staff can focus on fighting complex denials

SuperDial modernized the client’s workflows, enabling them to take control of their revenue cycle at scale.

Looking Ahead

With SuperDial now a core part of their operations, the RCM client is expanding automation into eligibility checks and enrollment, further solidifying their position as a high-performance RCM partner.

We’ve worked with a lot of vendors over the years, but SuperDial stands out for quickly delivering real results and being willing to jump into the trenches with us to get things done. Within just a few weeks, we saw an impressive drop in manual work and were finally able to get ahead of our claims backlog. The team’s been a true partner every step of the way and we’re excited to continue to unlock new workflows with SuperDial.

- SVP, Revenue Cycle Operations

Join RCM companies in freeing yourself and your team from time-consuming calls.

With SuperDial, you can automate your most time-consuming payer phone calls and see transformative results in just weeks.

Schedule a Consultation