Case Study

Scaling Claims Follow-Up With AI: How United Medical Monitoring Streamlined Payer Operations With SuperDial

5,900+ payer calls over 3 months

5,400+ hours saved

83% overall success rate

Overview

United Medical Monitoring, a leading neuromonitoring services organization, partnered with SuperDial to scale and modernize its payer follow-up operations. By leveraging SuperDial’s automated calling platform, United Medical Monitoring was able to increase follow-up coverage, reduce manual effort, and improve visibility into claim outcomes without expanding internal headcount.
In just over three months, SuperDial supported United Medical Monitoring by:

Completing 5,900+ payer calls
Handling 5,400+ hours of payer outreach
Delivering an 83% overall success rate in retrieving required claim information

This partnership enabled United Medical Monitoring to move claims forward more efficiently while freeing internal teams to focus on higher-value work.

“SuperDial is part of our vision for automating everything.

It’s great to have an intelligent bot making calls for you, and the main value is the quality of the calls. The portal is also very easy to use, we understood the system from the very first day even if some of us don’t have technical knowledge about development.”

The Bikham team’s favorite features

Script-building flexibility

User-friendly portal

Quality of results

The Impact

Expanded Capacity Without Added Operational Overhead

Because payer outreach runs as a background process within United Medical Monitoring’s existing workflows, the organization was able to increase follow-up coverage without adding operational complexity or internal coordination work.

Faster Action With Less Manual Handling

Standardized call outputs allow teams to quickly understand claim outcomes and next steps without manually logging calls, reconciling notes, or re-routing work—reducing friction across the revenue cycle.

A Scalable Foundation Embedded in Daily Operations

SuperDial now functions as an embedded capability within United Medical Monitoring’s operations, supporting growth while preserving consistency, reliability, and control.

Looking Ahead

United Medical Monitoring and SuperDial continue to collaborate on expanding automation capabilities and improving ease of use, with a shared focus on:

Increasing efficiency as volumes grow
Enhancing reporting and operational visibility
Exploring additional payer-facing use cases where automation can add value

This partnership is structured to evolve over time, supporting United Medical Monitoring’s growth while maintaining flexibility and control.

Conclusion

In just a couple months, United Medical Monitoring transformed payer follow-up from a manual bottleneck into a scalable, repeatable process. With SuperDial, United Medical Monitoring gained:

Increased operational capacity
Reduced manual effort
Strong performance at scale
A flexible foundation for future automation

SuperDial now functions as a trusted partner in United Medical Monitoring’s payer operations supporting growth, efficiency, and long-term scalability.

Join United Medical Monitoring in freeing yourself and your team from time-consuming calls.

With SuperDial handling your calls, you'll never have to worry about call volume forecasting or optimizing the size of your team

Schedule a call