Case Study

NMA Transforms Call Operations with SuperDial From Manual Calls to a Fully Automated Call Center

Neuromonitoring Associates switched to SuperDial to automate their Claim Status, Dispute Follow-Up, Medical Records Follow-Up calls

500 % increase in claim follow-ups

Overview

Neuromonitoring Associates (NMA), a leader in intraoperative neuromonitoring services, previously managed payor follow-up workflow manually to keep claims moving through the revenue cycle. Each call, whether verifying claim status, disputing denials, or chasing medical records, consumed AR staff time, slowed productivity, and delayed reimbursement.Christine founded Mentaya, a medical RCM company, to automate and streamline out-of-network benefits verification and claim submissions for behavioral health.

By implementing SuperDial Voice AI, NMA eliminated the need for an in-house call team altogether. Today, SuperDial functions as their entire call center, scaling effortlessly to a 4x increase in follow-up capacity. This transformation accelerated reimbursement cycles, reduced AR workload, and ensured that every claim is consistently followed up without adding headcount.

Automated Claim Status Calls

Before SuperDial

AR staff manually dialed payors, navigated phone trees, waited on hold, and logged updates by hand.
Call volume was capped due to staffing limits.

With SuperDial

AI agents connect to payor phone systems and navigate IVRs automatically.
Claim status updates are retrieved and delivered as structured CSV/PDF outputs.
Results integrate directly into NMA’s existing system for immediate action.

Impact

Claim status calls now run weekly with zero manual effort, removing bottlenecks and accelerating claim progression.

Dispute Follow-Up Calls

Challenge

Denied claims required fast, consistent follow-up to avoid revenue leakage. Manual follow-up often lagged

SuperDial Solution

Confirms dispute submission and retrieves up-to-date status.
Provides resolution timelines or next steps.
Flags stalled cases for escalation.

Impact

Faster dispute resolution, reduced missed deadlines, and stronger cash flow predictability, all without a human call team on staff.

Medical Records Follow-Up

Challenge

Missing records delayed claims, forcing AR staff into time-consuming call cycles.

SuperDial Solution

Confirms receipt of requested records.
Identifies outstanding documentation immediately.
Logs responses in structured formats for the AR team.

Impact

Improved documentation completeness, fewer stalled claims, and higher first-pass approvals.

“SuperDial is part of our vision for automating everything.

It’s great to have an intelligent bot making calls for you, and the main value is the quality of the calls. The portal is also very easy to use, we understood the system from the very first day even if some of us don’t have technical knowledge about development.”

The Bikham team’s favorite features

Script-building flexibility

User-friendly portal

Quality of results