FAQ
Answers to Common Questions About SuperDial
How SuperDial works, how we use Al responsibly, and what to expect when automating payer calls across eligibility, prior auth, and claims follow-up.
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Many EHR and practice management platforms connect to health payers' systems to spit out automatic benefits verifications. These real-time insurance eligibility verification features are useful to many healthcare practices. However, they fall short in returning dependable, in-depth information. Phone calls can provide a much greater level of detail for the unique intricacies of your practice.
Traditional call centers rely on manual staff to perform repetitive phone work. SuperDial replaces that function with intelligent automation that never sleeps or loses accuracy. Instead of outsourcing labor, you’re upgrading your workflow — saving costs while maintaining full control of your data.
A large share of RCM labor is spent calling insurance companies to verify benefits, check authorizations, or follow up on claims. Automating these calls reduces administrative burden, accelerates reimbursement, and gives billing teams accurate information without spending hours on hold.
SuperDial automates the most time-consuming payer calls — including eligibility and benefits verification, prior authorization follow-up, claim status inquiries, and coordination-of-benefits checks. Our AI-powered system can interact with IVRs, wait on hold, and capture call outcomes automatically, logging results directly into your EHR or billing software.
Healthcare billing teams choose SuperDial because it removes one of the biggest bottlenecks in the revenue cycle: time-consuming insurance phone calls. By automating the tasks that drain staff hours — waiting on hold, gathering coverage details, chasing claims — SuperDial frees your team to focus on patients instead of paperwork.
Providers also choose SuperDial because it’s accurate, secure, and easy to adopt. There’s no engineering required, the system integrates smoothly with your current workflow, and every automated call is documented with clear, verifiable results. Practices get faster answers, fewer billing surprises, and a smoother patient experience — all while lowering administrative costs.
Our services are designed for any healthcare practice, billing company, or revenue cycle management firm. We are here to eliminate time-consuming tasks from your workflow, like calling insurers.
If you want to save time on insurance verifications, prior authorizations, and claims status phone calls to payors, we would be happy to assist you! Schedule a consultation with our team today.
SuperDial automates the insurance phone calls your team normally has to make by hand —eligibility checks, prior authorization follow-ups, claim status calls, and more. Instead of your staff spending hours on hold with payors, SuperDial’s AI phone agents handle these calls for you, gather the information you need, and return clean, complete results directly into your workflow.
You don’t have to change systems or learn new software. SuperDial connects to your existing EHR or billing tools, runs the calls in the background, and delivers the details your team needs to move patient care and billing forward. It’s faster, more reliable, and dramatically less expensive than doing this work manually.
The most common denial categories include: eligibility and coverage issues, prior authorization not obtained, missing or incorrect codes, lack of medical necessity, incorrect patient information, and timely filing problems.
Regional differences in insurance regulations can also be a thorn in the sides of companies trying to scale across state borders. Go deeper: Regional Payor Rules Make Automation Essential
A denial management workflow typically includes:
AI tools now support many of these steps by surfacing patterns and preventing errors before submission.
Denial management is the process of identifying, analyzing, correcting, and preventing insurance claim denials. Effective denial management reduces lost revenue, accelerates payment, and improves claim accuracy over time.
Go deeper: Reducing Claim Denials with AI-Powered Insurance Verification
Real-time claims management refers to systems that provide immediate updates on claim status, errors, or payor responses—rather than waiting days or weeks for remittances. This enables billing teams to fix issues proactively and accelerate payment.
Automated VOB uses software or AI agents to gather detailed insurance information electronically or by phone. This includes coverage rules, copays, deductibles, and authorization requirements.
It helps prevent eligibility-related denials and speeds up the patient intake process.
Most preventable denials come from incorrect or incomplete insurance information. Verifying benefits before the visit ensures: the patient is covered, the service is eligible, the practice knows financial responsibility upfront, and prior auth requirements are caught early.
Better eligibility data often results in higher, faster reimbursement.
Billing teams generally rely on a mix of:
Many RCM teams use multiple systems because no single platform covers every payor workflow.
A revenue cycle manager oversees billing operations, ensures accurate and timely reimbursement, and manages the team responsible for claims submission, eligibility checks, follow-ups, and payment posting. They are also responsible for optimizing workflows, minimizing denials, and maintaining compliance.
While workflows vary by specialty, most revenue cycles include:
Each step affects reimbursement speed, accuracy, and cash flow.
Revenue Cycle Management (RCM) is the end-to-end process healthcare practices use to track patient revenue—from scheduling and insurance verification through claim submission, payment posting, and follow-up. Strong RCM ensures providers are reimbursed accurately and quickly by payors.
Go deeper: The Latest RCM Technologies
Yes. SuperDial is built for scalability — from single-provider practices to large MSOs and hospital systems managing millions of claims. Our platform can run thousands of concurrent calls, adapt to state-specific payer rules, and support multiple EHR integrations simultaneously.
Yes. SuperDial serves both sides of the ecosystem. Providers use SuperDial to verify eligibility and track claims, while payors and third-party administrators use our technology to automate inbound provider calls and reduce call center load.
We envision a healthcare billing system where both sides of rote tasks like insurance verification are automated, allowing data to be shared instantaneously between interested parties. That future is closer than you might think…
Absolutely. SuperDial is designed to support multi-specialty workflows —including medical, dental, behavioral health, and allied care. We tailor payer call scripts and automation logic to the specific verification codes, CDT/CPT sets, and payor requirements of each field.
Yes. By automating the front-end verification and claim status process, SuperDial helps catch coverage errors and missing authorizations before claims are submitted. This reduces the likelihood of denials and shortens reimbursement timelines for your practice.
Most customers are fully onboarded within two weeks. Because our system integrates with your existing EHR or billing platform, no code changes or engineering resources are required. Once connected, SuperDial can begin making automated calls within days.
Yes. SuperDial can connect through API keys, SFTP data drops, secure inboxes, or custom middleware depending on your infrastructure. Because our platform was built by engineers, we support complex edge-case environments —including legacy billing systems, multi-EHR setups, and homegrown RCM tools used by large MSOs.
Our process is designed to eliminate tedious tasks from your workflow. Often, the most effective method is connecting SuperDial to your EHR or practice management software. When integrating SuperDial with your EHR, SuperDial will sign a Business Associate Agreement (BAA) to keep your practice HIPAA-compliant and then request any credentials and/or access keys we need.
During onboarding, SuperDial will request credentials and/or access keys needed to connect with your systems. If your company is a HIPAA covered entity, the onboarding process also involves signing a Business Associate Agreement (BAA) for HIPAA compliance purposes. With these pieces in place, our team works behind the scenes, securely extracting billing and insurance information needed to file patients' out-of-network claims.
Our company was founded by software engineers, and we understand the value of your development team's time. Our fully-managed solutions generally require no engineering hours and utilize your existing infrastructure (i.e., electronic health record (EHR), API keys, and billing systems) to streamline your billing processes.
Our goal is to handle the tedious grunt work in the background to save you time and money, allowing you to focus on delivering exceptional patient experiences.
We use well known models such as Anthropic and OpenAI, for which we have enterprise agreements and BAAs in place, and we use fine-tuned open source models including the Llama models.
Every automated call creates a verifiable data trail: audio recording, full transcript, structured call summary, and system metadata (timestamps, agent logic, decision steps). This layered approach ensures any payer response can be traced back to the exact moment it was captured — a key requirement for compliance, audits, and operational transparency.
SuperDial’s AI voice agents follow payer-specific call flows trained on thousands of real interactions. During a call, the system extracts data points (coverage dates, copays, deductibles, authorization requirements) through speech recognition, cross-checks that information for completeness, and flags inconsistencies for human review when needed. Each data point is tied to an audio snippet for full auditability.
Our AI voice agents confirm details through multiple verification checkpoints during each call. The system records, transcribes, and summarizes payer responses, then structures that data for immediate review. Each record includes timestamps and source audio to ensure verifiable accuracy.
Traditional RCM software is largely passive—it stores information and helps teams submit claims.
AI-powered billing tools, by contrast, actively complete work on behalf of the team. They can run eligibility checks, call payors, analyze documentation, surface errors, and escalate issues automatically. AI augments staffing, reduces manual calls, and prevents revenue leakage.
AI is increasingly used to automate repetitive billing tasks such as: verifying benefits, gathering prior auth requirements, following up on claims, checking claim status, navigating payor phone trees, detecting coding inconsistencies, identifying denial trends, and more.
AI helps billing teams reduce manual workload and improve reimbursement speed.
Charges you pay to SuperDial are non-refundable. SuperDial has no obligation to provide refunds, but may grant them on a case-by-case basis at SuperDial’s sole discretion.
First, SuperDial eliminates countless hours your staff wait on the phone, collecting details manually from insurance companies. Our system can automate hundreds of calls per day for your practice, at a much lower cost than hourly employees or salaried team members.
Second, we help you get in-depth insurance details that help your practice avoid billing errors that result in costly claim denials and delayed reimbursements.
Practices using SuperDial report up to 60% reductions in administrative costs tied to phone-based insurance work, as well as faster reimbursements and improved staff retention. The savings grow as volume increases — automation compounds efficiency over time.
It depends on the specific goals your team has in mind, as well as the nature of your business. But commonly tracked metrics include:
These KPIs help practices understand bottlenecks, staffing needs, andpayor issues.
No. SuperDial does not rely on open internet queries. All insurance calls, speech recognition, routing logic, and summarization processes run within our secure environment using vetted enterprise models (OpenAI, Anthropic) and fine-tuned LLMs hosted in HIPAA-compliant infrastructure. This eliminates data leakage risk and ensures consistent, high-quality output independent of external networks.
SuperDial uses only de-identified PHI for optional model training. Identifiers are stripped before data enters the training pipeline, and customers may opt out entirely. All training datasets remain within encrypted, access-controlled environments under strict HIPAA-compliant governance.
Yes. SuperDial is fully HIPAA compliant and maintains signed Business Associate Agreements (BAAs) with every partner and customer. All calls, transcripts, and stored data are encrypted end-to-end and accessible only by authorized personnel.
Yes. SuperDial uses best-in-class security standards to keep your patients' information secure. Our infrastructure is fully HIPAA-compliant, and we have signed BAAs for all third parties that help us securely process data. For more information, please refer to our Privacy Notice.
SuperPay uses best-in-class security standards to keep your patients' information secure. Our infrastructure is fully HIPAA-compliant, and we have signed BAAs for all third parties that help us securely process data.
For more information, please refer to our Privacy Notice.
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Built specifically for Revenue Cycle Management organizations, SuperDial automates healthcare workflows like eligibility checks, prior auths, claim status, credentialing, and enrollment.
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