Frequently asked questions

SuperDial's voice AI agents make the payer calls your team would otherwise make by hand: claim status, benefits verification, prior authorization status and credentialing follow-up. Teams cut the time spent on those calls by about 90% and get through up to four times the volume with the same people.

As many as you send. Requests run in parallel rather than one call at a time, so a backlog that would take a team days on the phone clears while the agents hold for each payer at the same time.

Your team sends the work queue. SuperDial makes the calls, checks the portals and returns each answer as structured data in the system your team already works in. Staff spend their time on the exceptions and the follow-up that needs judgment, instead of on hold.

SuperDial has handled more than five million payer and provider interactions across commercial payers, Medicare, Medicaid and dental plans, for RCM companies, provider groups, DSOs, health systems and digital health companies.

The agent dials the payer, works through the IVR, waits on hold, and when a representative answers it asks the questions a trained biller would ask, confirms the answers and records them. The call ends with structured fields and a written call summary, with the recording and transcript available.

The agent navigates the IVR menu and waits on hold for as long as the payer keeps it there. Hold time never ties up anyone on your team, and because calls run in parallel a two-hour hold on one payer does not delay the rest of the queue.

The phone is one of four channels. Each request takes the fastest route available for that payer and that question: EDI first, then APIs, then the payer portal, then a call. Whichever channel answers, you get one structured result in the same format.

Yes. SuperDial follows up on delayed, pended, denied and unpaid claims and returns the status: paid, processing, pending, rejected or denied. Paid claims come back with the paid amount, payment date and check number. Denied claims come back with the denial reason.

Yes. SuperDial verifies coverage, deductibles and how much has been met, copays, coinsurance, out-of-pocket maximums and prior authorization requirements, down to the procedure codes your team needs before the visit.

Yes. SuperDial checks whether an authorization is required and tracks submitted authorizations through to a decision, returning the status, the authorization number and the effective dates.

Yes. SuperDial makes the follow-up calls on every application you have submitted and returns where each one stands, what the payer still needs and the effective date once it is approved, for every provider and payer on your roster at once.

Structured fields, a short human-readable summary, timestamps, confidence indicators and the source details. For phone calls a written call summary comes with every call, and the recording and transcript are available. Every request carries a complete audit trail.

As a CSV upload, through the REST API, from a work queue export, or as a trigger from your EHR or PMS. Each request carries the patient, payer and provider details your own team would use to make the same call.

Healthie, Dentrix, Epic, eClinicalWorks, DrChrono, athenahealth, ModMed, OpenDental, NexHealth, Azalea, Eaglesoft, OpenPractice, Tellescope and Tebra, with results written back to the record. Other systems connect through the API, webhooks or CSV export.

By API and webhooks, written straight back into your EHR or PMS, as a CSV export, or in the SuperDial dashboard. Results arrive as structured JSON with the call summary attached and the recording and transcript available.

Every result comes with the evidence behind it: the call summary, the timestamp, the source and a confidence indicator on the fields that matter, with the recording and transcript available. Your team can check any answer in seconds instead of taking it on faith.

It comes back marked unable to complete, with the reason. The most common are that the payer only releases that status through its portal, the line has no path to a representative, or the rep would not share the information. A call summary is attached, a detailed written account of what happened on the call, so your team can see why without replaying it. Requests with a missing or incorrect input, such as a member ID, NPI or claim number, come back flagged as an input error so you can fix the input and resubmit.

Yes. Every phone call is recorded and transcribed. Ask for recording and transcript access when you set up your account; a written call summary comes with every call.

Yes. SuperDial is HIPAA compliant and SOC 2 Type II certified.

Yes. SuperDial signs a Business Associate Agreement with every customer before any protected health information is shared.