Voice and Multimodal AI Agents for Prior Authorization
SuperDial deploys voice-first AI agents that call payers, navigate IVRs, and check portals to continuously retrieve prior authorization status, requirements, and next steps — so your team doesn't have to.
Trusted by leading RCM teams
the problem
Every hour spent chasing auth status is an hour not spent on patient care or complex claims.
Prior auth status checks are repetitive, payer-specific, and time-consuming — different portals, different hold queues, different documentation requirements. Delays here delay care and delay cash flow.
What SuperDial Retrieves
One structured result per prior auth request
Field
Field
Auth requirement
Auth number
Auth status
Submission method
Effective / expiration dates
Approved units or visits
Missing documentation
Payer department / contact path
Next step
Source evidence + timestamp
Recording / transcript (when voice is used)
How It Works
Three composable agents, one answer
Voice Agent
Calls payer lines, navigates IVRs, waits on hold, and speaks with reps to confirm auth status and requirements.
Multimodal Agent
Checks payer portals, EDI, and APIs in parallel — voice is the fallback, not the first step.
Structured Output
Every result returns as machine-readable fields, a plain-language summary, timestamps, and a full audit trail.
Real World Proofed
160,000+
hours saved for customers in 2025
90%
time reduction on payer workflows
4x
more team throughput
7M+
payer-provider interactions handled
Prior Authorization Status — Customer Success Story
Anonymous clinical services provider · Customer since Dec 2023 · Avg call duration ~10 min
170K
hours saved for customers in 2025
134K
successful calls
79%
call success rate
522
unique payers called
20K
hours saved in 2025
10
FTE hires avoided
$160K
annual cost savings ($8/hr)
Customizable voice agent configurations ensure accuracy, repeatability & efficiency on status checks.
Compliant
Healthcare-ready by default.
HIPAA compliant and SOC 2 Type II, with BAAs before PHI exchange, HITRUST e1 CERTIFIED, AES-256 at rest, SSO, MFA, access controls, vendor security review support, and audit-ready workflow outputs.
HIPAA Compliant
SOC 2 Type II
HITRUST e1 CERTIFIED
BAA Available
AES-256 at Rest
SSO & MFA
See how SuperDial handles prior authorization for your team
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