Automate prior authorization checks and status follow-up.

SuperDial helps teams confirm whether authorization is required, retrieve status, identify missing information, document next steps, and return structured authorization data across payer channels.

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Data returned

Turn prior authorization follow-up into structured data.

Authorization details

Auth requirement

Auth number

Auth status

Submission method

validity

Effective date

Expiration date

Approved units or visits

Requirements & next steps

Missing documentation

Payer department or contact path

Next steps

evidence

Source evidence

Timestamp

Recordings or transcripts

Why it matters

Auth status work creates delays when the answer is hard to reach.

Authorization teams often need to check multiple channels, call payers, resolve inconsistent status information, and document answers precisely. SuperDial automates the retrieval and documentation layer so teams can focus on exceptions and clinical coordination.

workflow examples

Authorization answers, normalized for your workflow.

Is auth required?

Determine whether a service requires authorization for a specific plan, provider, and service context.

What is the status?

Retrieve approval, pending, denied, withdrawn, or missing-info status.

What is missing?

Identify the document, clinical detail, form, or submission path required to move forward.

What happens next?

Return the clearest next action in a structured output field.

Prior authorization automation, answered

Does SuperDial check whether a prior authorization is required?

Yes. The agent confirms with the payer whether the service, code and setting need an authorization, and returns the answer with the reference number for the call.

What does a prior authorization status call return?

Authorization status, approval or reference number, approved units and valid dates, what is still missing, and the next action, as structured fields with the recording and transcript.

Can the agents get through IVRs and hold queues?

Yes. The agents navigate the IVR, wait on hold, and talk to the payer representative, then return the result.

Is SuperDial HIPAA compliant?

Yes. SuperDial is HIPAA compliant and SOC 2 Type II, and signs a BAA before any PHI is shared.

Get authorization answers back  as structured data.

Define the fields your team needs and let SuperDial run the payer follow-up.