AI voice agents that do the payer calling for you
Many payer answers still only exist offscreen.
Not every payer answer comes through a portal, API, or EDI feed. Many still require navigating IVRs, payer rules, carve-outs, and live-agent conversations. SuperDial handles that last-mile communication automatically, capturing the answer and turning it into structured data your team can act on.
SuperDial makes that call programmatic, repeatable, measurable, and auditable.
Built for real-world payer interactions.
Voice automation is not one-size-fits-all.
SuperDial workflows can be configured around your scripts, policies, payer mix, and operational requirements. Teams can define question blocks, call flows, escalation rules, disclosure language, voice options, retry logic, and client-specific policies.
For sensitive deployments, SuperDial supports role-based access, scoped permissions, BAAs, and governance controls so each workflow can be managed according to your compliance and operational standards.
Results returned in the format you need.
Every workflow returns structured, usable output — not just a transcript. Results can be delivered through:
Portal
.webp)
Files
.webp)
EHR/PM Write-back
.webp)
API/Webhooks
Hear real payer calls.
Listen to SuperDial handle payer and provider conversations across claim follow-up, benefits verification, authorization status, credentialing, enrollment, and provider data workflows.
Click to play real payer interactions. Follow the waveform, transcript, extracted fields, and final structured result as SuperDial navigates each step.
Track every payer interaction from start to resolution.
Voice workflows get better when they are measured.
SuperDial supports continuous improvement through QA review, operational audits, model and script tuning, payer-specific learnings, and testing across workflow variants. As call volume grows, teams can identify which payers, scripts, identifiers, and escalation paths produce the best outcomes.
Voice agents across the RCM lifecycle.
01
Benefits Verification
02
Prior Authorization
03
Claim Status
04
Credentialing and Enrollment
05
Provider data
Automation first. Human judgment second.
When a transaction requires subjective judgment, missing critical inputs, payer escalation, or a manual intervention, SuperDial routes a concise packet to the right person or team. That packet includes what was tried, what was captured, what is missing, and the recommended next step — so humans enter the workflow with context instead of starting from scratch.
Built for healthcare operations.
SuperDial supports HIPAA and SOC 2 controls, BAAs, retention policies, model-training restrictions, hosting requirements, tenant isolation options, and configurable onshore/offshore workflows. For customers with stricter requirements, SuperDial can support more isolated deployment patterns and governance models designed around sensitive operational environments.
SuperDial helps teams measure both operational lift and business value.
Typical Metrics
- Completed transactions
- AI-handled vs. human-handled work
- Average handle time reduction
- Manual hold time avoided
- Audit accuracy
- Escalation rate
- FTE-equivalent capacity created
- Dollar recovery or revenue impact
- Throughput by workflow, payer, and team
Typical Outcomes
- Reduced average handle time
- Fewer manual holds
- Higher throughput with the same team
- Staff redeployed to higher-value work
- More consistent payer follow-up
- Structured, traceable results that integrate into existing workflows
- Reduced cost to collect
- Cash acceleration
Stop routing your team to the phone. Route the phone to SuperDial.
Every completed workflow returns the exact, auditable data your operations team needs — structured, traceable, and ready for action.
