Automate claim status follow-up at scale.

SuperDial retrieves claim status, payment details, denial reasons, and next actions from payers using voice agents, portals, APIs, EDI, and structured output workflows.
the problem

Aged AR is full of unanswered payer questions.

Teams lose time calling payers to ask whether a claim was received, processed, paid, denied, or missing information. SuperDial automates that retrieval layer and returns the answer in a consistent format.

Data returned

Reduce AR days and reclaim staff time with automated claim status and appeal follow-ups.

Claim details
Claim received date
Claim status
Processing status
Paid/denied/pending indicator
Payer reference number
Payment Details
Paid amount
Allowed amount
Patient responsibility
Payment date
Check/EFT number
next steps
Denial reason
Reconsideration/appeal path
Next action
evidence
Source evidence
Transcripts/recordings when applicable
Output report example
use cases

Turn claim follow-up into cash velocity.

Aged AR Work Queues
Prioritize accounts based on payer status and next action.
No-Response Claims
Confirm whether a payer received the claim and what is required next.
Underpayment Checks
Retrieve payment details and supporting information for review.
Denial Triage
Identify denial reasons and route to the right follow-up path.

Claim status automation, answered

What does SuperDial return on a claim status call?

Claim status (paid, denied, pending, not on file), paid amount and date, denial reason and code, check or EFT number, and the next action. Every result comes back as structured fields with the call recording, transcript, timestamps and a confidence marker.

Which payers can SuperDial call?

Any payer with a provider services line. Each request is routed through the fastest channel available: EDI, API, payer portal, then a phone call.

How does the data get back into our system?

API and webhooks, write-back to your EHR or PMS, CSV export, or the SuperDial dashboard.

How do we start?

Most pilots run on one real claim follow-up queue. Send a CSV or connect through the API, with the BAA and security review handled up front.

Turn claim follow-up into structured payer data.

Give SuperDial the queue that keeps sending your team back to the phone.