Voice and Multimodal AI Agents for Suspended & Pending Claims
SuperDial deploys voice-first AI agents that call payers and check portals to resolve suspended claims — surfacing missing documentation, status, and resubmission paths automatically.
Trusted by leading RCM teams
the problem
Suspended claims sit in limbo until someone manually chases them down.
A suspended claim means cash flow is on hold — and finding out why usually means another call, another portal login, another wait in queue. The longer it sits, the more it risks timely filing deadlines.
What SuperDial Retrieves
One structured result per suspended claim
Field
Field
Claim received date
Claim / processing status
Suspension or denial reason
Missing documentation
Required form or submission method
Payer reference number
Next action
Payer department / contact path
Next step
Reconsideration / appeal path
Source evidence, timestamp, transcript / recording
How It Works
Three composable agents, one answer
Voice Agent
Calls payer lines, navigates IVRs, waits on hold, and speaks with reps to determine why a claim is suspended and what's needed to resolve it.
Multimodal Agent
Checks payer portals, EDI, and APIs in parallel — voice is the fallback, not the first step.
Structured Output
Every result returns as machine-readable fields, a plain-language summary, timestamps, and a full audit trail.
Real World Proofed
160,000+
hours saved for customers in 2025
90%
time reduction on payer workflows
4x
more team throughput
7M+
payer-provider interactions handled
Claim Status — Customer Success Story
Anonymous RCM firm · 278,148 claims worked per month
Challenge
~300,000 claims needed payer follow-up, but limited capacity let "no-response" claims age out — slowing cash flow, increasing AR, and risking timely-filing denials.
Solution
SuperDial cleared the "no-response" queue at ~50% the cost of hiring a team — without hiring or upskilling new FTEs — and paid for itself in recovered revenue while maintaining quality.
293
SuperDial FTE equivalents
554K
hours saved
$1.3 MM
annual cost savings
$10.8 MM
additional revenue collected
Compliant
Healthcare-ready by default.
HIPAA compliant and SOC 2 Type II, with BAAs before PHI exchange, HITRUST e1 CERTIFIED, AES-256 at rest, SSO, MFA, access controls, vendor security review support, and audit-ready workflow outputs.
HIPAA Compliant
SOC 2 Type II
HITRUST e1 CERTIFIED
BAA Available
AES-256 at Rest
SSO & MFA
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