Voice and Multimodal AI Agents for Suspended & Pending Claims
SuperDial deploys voice-first AI agents that call payers and check portals to resolve suspended claims — surfacing missing documentation, status, and resubmission paths automatically.
Trusted by leading RCM teams
the problem
Suspended claims sit in limbo until someone manually chases them down.
A suspended claim means cash flow is on hold — and finding out why usually means another call, another portal login, another wait in queue. The longer it sits, the more it risks timely filing deadlines.
What SuperDial Retrieves
One structured result per suspended claim
Fields Retrieved
Claim received date
Claim / processing status
Suspension or denial reason
Missing documentation
Required form or submission method
Payer reference number
Next action
Payer department / contact path
Next step
Reconsideration / appeal path
Source evidence, timestamp, transcript / recording
How It Works
Three composable agents, one answer
Voice Agent
Calls payer lines, navigates IVRs, waits on hold, and speaks with reps to determine why a claim is suspended and what's needed to resolve it.
Multimodal Agent
Checks payer portals, EDI, and APIs in parallel — voice is the fallback, not the first step.
Structured Output
Every result returns as machine-readable fields, a plain-language summary, timestamps, and a full audit trail.
Real World Proofed
160,000+
hours saved for customers in 2025
90%
time reduction on payer workflows
4x
more team throughput
7M+
payer-provider interactions handled
Claim Status — Customer Success Story
Neuromonitoring Associates (NMA) Transforms Call Operations with SuperDial From Manual Calls to a Fully Automated Call Center
Challenge
NMA, a leader in intraoperative neuromonitoring services, previously managed payor follow-up workflow manually to keep claims moving through the revenue cycle. Each call, whether verifying claim status, disputing denials, or chasing medical records, consumed AR staff time, slowed productivity, and delayed reimbursement.
Solution
By implementing SuperDial Voice AI, NMA eliminated the need for an in-house call team altogether. Today, SuperDial functions as their entire call center, scaling effortlessly to a 4x increase in follow-up capacity. This transformation accelerated reimbursement cycles, reduced AR workload, and ensured that every claim is consistently followed up without adding headcount.
OPERATIONAL EFFICIENCY
Freed AR resources to focus on higher-value tasks instead of repetitive phone work.
MASSIVE SCALE-UP
500 % increase in claim follow-ups
ACCELERATED REIMBURSEMENT
Faster, consistent follow-up allows for improved cash flow dynamics.
Compliant
Healthcare-ready by default.
HIPAA compliant and SOC 2 Type II, with BAAs before PHI exchange, HITRUST e1 CERTIFIED, AES-256 at rest, SSO, MFA, access controls, vendor security review support, and audit-ready workflow outputs.
HIPAA Compliant
SOC 2 Type II
HITRUST e1 CERTIFIED
BAA Available
AES-256 at Rest
SSO & MFA
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