SuperDial Mentioned in Two Gartner® Reports on Healthcare Payer AI and Prior Authorization

SuperDial is thrilled to be listed as a Sample Vendor for AI service assistants for payers category in the Gartner® Hype Cycle™ for U.S. Healthcare Payers, 2026.¹ We are also mentioned in the 2026 Gartner Market Guide for Intelligent Prior Authorization, U.S. Healthcare Organizations.²

For revenue cycle teams, getting an answer from a payer involves more than a call. Staff navigate phone menus, wait for representatives, and enter responses into work queues. The next person working the account needs to understand what was collected and what still needs attention.

Prior authorization shows how quickly that work adds up. In the American Medical Association’s 2025 prior authorization physician survey, physicians reported completing an average of 40 prior authorizations per week, consuming an average of 13 hours of physician and staff time.³ Two in five (40%) said they employ staff dedicated exclusively to prior authorization tasks, and 95% said prior authorization delays access to necessary care.

Much of that time goes to tracking down information: what the plan covers, whether an authorization is required, and where a request stands.

In its February 12, 2026 Market Guide, Gartner states:

“Establish a data infrastructure that is AI-ready, incorporating data that is essential for iPAs — such as benefit, eligibility, provider and clinical data. This involves ingesting, enriching and normalizing data from diverse sources and channels.”²

That data still has to come from somewhere. At SuperDial, our AI agents collect payer information for benefits verification, claim status, authorization status, credentialing & enrollment, and denial follow-up. Across these workflows, the goal is to get the payer data your team needs to do its job.

From payer calls to structured information

We start with portals, APIs, and EDI wherever they can supply the required information, then our AI voice agents call payers to collect whatever is still missing. What comes back is structured data in a schema we define with you, paired with a summary, a recommended next action, and source evidence. Every phone interaction is recorded and transcribed so your staff can review it.

SuperDial built the product around those handoffs, so the team picking up an account has organized information for the next step.

If your team spends a meaningful part of the day on hold or in portals, we’d be glad to walk through how this works using one of your own workflows.

¹ Gartner, Hype Cycle for U.S. Healthcare Payers, 2026, Connie Salgy, Austynn Eubank, Robert Potts, Faith Adams, June 4, 2026.

² Gartner, Market Guide for Intelligent Prior Authorization, U.S. Healthcare Organizations, Connie Salgy, Roger Benn, Amanda Dall’Occhio, February 12, 2026.

³ American Medical Association, 2025 AMA Prior Authorization Physician Survey, survey of 1,000 practicing physicians conducted December 2025, released May 13, 2026.

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