Verify every patient and follow every claim, at every location, without the hold time.

DSOs and multi-location dental groups verify benefits for thousands of patients a week, chase claims across dozens of payers, and credential new dentists every month. SuperDial's AI agents make the payer calls, wait on hold, and write the results back to your practice management system.

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the problem

Every appointment starts with a benefits check, and every claim ends with a phone call.

Frequency limits, downgrades, missing tooth clauses, and remaining maximums rarely come back complete on an eligibility response. Claims sit with no status. New associates wait on credentialing. Each one is a call, a hold, and a note typed by hand, and the front desk cannot grow as fast as the group.

West Coast Dental moved its payer calls to SuperDial, cleared a backlog of 70,000 claims with no status, scaled to 10,000 calls a month, reduced AR days, and offset the cost of five full-time employees. Read the case study.

What SuperDial handles.

Benefits Verification

Eligibility, remaining annual maximum, deductible, coverage percentages by category, frequency limits, waiting periods, missing tooth clauses, and downgrade rules before the patient is in the chair.

Prior Authorizations

Pre-determination and pre-authorization status, approved procedures, missing items, and next steps for crowns, implants, perio, ortho, and oral surgery.

Claims and Denials

Claim status, denial reason, allowed amount, check or EFT details, and the reconsideration path for every office in the group.

Credentialing and Enrollment

Panel status, effective dates, and outstanding items for new dentists, hygienists, and acquired offices across PPO and Medicaid plans.

Provider Data Workflows

Directory details, locations, and new-patient status across every payer you contract with.

How it fits

Works with the systems your team already uses.

Start with a batch upload from your eligibility or AR work queue. Move to APIs, webhooks, or PMS write-back when the workflow is ready. SuperDial checks EDI, APIs, and payer portals first and calls only for what is still missing, then returns structured fields, notes, transcripts, recordings, and status codes that fit Dentrix, Eaglesoft, OpenDental, and the rest of your stack.

CSV Batch Upload

API + Webhooks

EHR/PMS Write-back

Best pilot workflows