Two payers per eye, one queue that never ends.

Eye care groups authorize injections every few weeks, verify vision and medical benefits on the same patient, and bill surgery to a facility and a surgeon. SuperDial's AI agents make those payer calls and return structured answers your team can act on.

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the problem

The drug is already in the fridge before the auth clears.

An anti-VEGF re-authorization due before the next injection, a step-therapy decision the plan has not returned, a cataract case the Medicare Advantage plan wants approved, a routine exam that belongs to the vision plan while the diagnosis belongs to the medical plan. The retina coordinator and the surgery coordinator spend their days on hold with two sets of payers.

What SuperDial handles.

Prior Authorizations

Auth and re-auth status, step-therapy decisions, approved drug and units, expiration, and next steps for intravitreal injections, cataract surgery, and other procedures.

Benefits Verification

Vision plan and medical plan checked together: eligibility, deductible, out-of-pocket remaining, copay and coinsurance, premium lens coverage, and routine versus medical rules.

Claims and Denials

Claim status, denial reason, allowed amount, check or EFT details, and the reconsideration path for drug claims, facility and professional surgical pairs, and co-management splits.

Credentialing and Enrollment

Panel status, effective dates, and outstanding items across medical and vision networks for new ophthalmologists, optometrists, and ASC locations.

Provider Data Workflows

Directory details, subspecialty, locations, and new-patient status across every medical and vision payer you contract with.

How it fits

Works with the systems your team already uses.

Start with a batch upload from your injection or surgery coordinator work queue. Move to APIs, webhooks, or EHR/PMS write-back when the workflow is ready. SuperDial checks EDI, APIs, and payer portals first and calls only for what is still missing, then returns structured fields, notes, transcripts, recordings, and status codes that fit into your existing process.

CSV Batch Upload

API + Webhooks

EHR/PMS Write-back

Best pilot workflows