West Coast Dental faced a massive claims backlog—over 70,000 claims with no status updates—and struggled with incomplete electronic data and limited manpower to address the issue efficiently.
Case study
West Coast Dental used SuperDial, a voice AI solution for DSOs, to improve revenue cycle operations.
The Challenge
The Solution
- West Coast Dental partnered with SuperDial to automate outbound calls to payors.
- The team started with test calls to retrieve real-time claim statuses.
- Pleased with the results, West Coast Dental scaled to over 10,000 calls per month.
Impact
West Coast Dental gained full visibility into claim life cycles, significantly reduced AR days and offset the cost of 5 full time employees—making SuperDial a critical part of their revenue cycle operations.
- Reduced AR days
- Offset cost of 5 full time employees
- Improve revenue cycle operations
