Payer calls for health systems on Epic
How SuperDial connects to Epic.
Your team shares the work with SuperDial through a secure file exchange (SFTP). SuperDial gets the answer from each payer and sends back a return file that loads the results into Epic. SuperDial is listed in Epic's Connection Hub.
How we connect
More ways to connect.
SuperDial has flexible ways to connect beyond standard API integrations, so your practice can automate work inside the systems you already use. Use either piece, or both.
The calling agent
SuperDial calls the payer, works the IVR and the hold, talks to the rep, and returns a structured result with the recording and transcript.
The trigger and write-back
New work in your system, like an upcoming appointment, a claim past the age you set or a pending auth, starts the request on its own. The answer is written back to the patient or claim, with no re-keying.
Is automated access allowed?
Federal rules are on your side.
The 21st Century Cures Act bars EHR vendors and other covered actors from information blocking: interfering with access to, exchange or use of electronic health information (45 CFR 171.103). In December 2025, ONC said that includes automation.
“An actor’s practice that interferes with, prevents, or materially discourages the access, exchange, or use of EHI by automation technologies (e.g., robotic process automation (RPA), agentic artificial intelligence) could implicate the information blocking regulations.”
ONC information blocking FAQ IB.FAQ54.2025DEC, December 19, 2025 →The rules don't set aside HIPAA or your contracts, so SuperDial works inside them.
Your access, your switch
SuperDial connects only with your practice's authorization, and you can turn it off at any time.
Only the work you send
It touches the patients and claims you choose, and nothing else in the system.
Every action logged
A full audit trail of what was read and written, plus recordings and transcripts for every call.
Certified and under a BAA
HIPAA compliant, SOC 2 Type II and HITRUST e1 certified. The BAA is signed before any data moves.
What SuperDial handles.
Benefits Verification
Prior Authorizations
Requirement checks, auth numbers, status, expiration, missing items, and next steps.
Claims and Denials
Credentialing and Enrollment
Panel status, effective dates, missing documentation, and payer-specific rules.
Works with the systems your team already uses.
Start with a batch upload from a work queue. Move to APIs, webhooks, or EHR/PMS write-back when the workflow is ready. SuperDial returns structured fields, notes, transcripts, recordings, and status codes that fit into your existing process.
Common questions.
Does this use Epic's APIs?
No. It uses a file exchange your IT team already knows how to set up, so there is no custom interface to build inside Epic.
Is SuperDial in Epic's Connection Hub?
Yes.
What comes back?
The payer's answer for each item you send, as structured fields in a return file that loads into Epic.
See SuperDial on Epic.
Book a demo and we'll walk through how SuperDial connects to your Epic and what it takes to get started.
