Flourish Nutrition Case Study

Case study

Streamlining Complex Insurance Verifications for High-Acuity Patients

Flourish Nutrition switched to SuperDial to automate their insurance verification calls

90%+ call automation success rate

60+ hours/month saved

Live and calling in 1-2 weeks

Overview

Flourish is a specialty nutrition practice serving chronically ill patients who require complex, long-term care. These patients, including those with autoimmune disorders or GI conditions, need regular support from dietitians, care advocates, and insurance partners to access affordable, specialized care.

To deliver on their promise of timely, insurance-covered care, Flourish turned to SuperDial to automate a critical bottleneck: high-complexity benefits verification calls to payers.

The Challenge

Flourish faced a uniquely difficult operational problem:

Insurance calls averaged 28-45+ minutes per patient, with some lasting over an hour.
Because Flourish cares for patients with complex conditions, each call involves highly customized and lengthy scripts in order to validate eligibility across dozens of procedures and diagnoses.
Manual workflows – both in-house and with offshore call center teams – couldn’t scale quickly and affordably, nor could they match the domain expertise required.

For Flourish, time ismore than money. If verification data isn’t returned within 24–48 hours, patients cannot begin care – delaying treatment for people with serious conditions.

The Solution

Flourish partnered with SuperDial to automate insurance verification phone calls using AI-powered voice agents built specifically for healthcare RCM.

Key reasons they chose SuperDial:

Ability to start making calls quickly without having to train a new team
Willingness to custom-build scripts for complexity and iterate rapidly
Reliable call transcripts and structured outputs via API
Ability to handle long-duration, highly nuanced calls with minimal fallback

"SuperDial prioritized outcomes from day one – delivering results quickly while continuing to enhance the product behind the scenes."

- Devin Solanki, CEO

Results

>90%

Call Automation Success Rate

1-2 Weeks

Setup Time

60 hours

Monthly time saved

“You won’t find a more complex use case than ours. SuperDial was the only partner able to handle it – fast iteration, true partnership, and a focus on getting patients the care they need quickly.”

- Devin Solanki, CEO

Looking Ahead

Flourish continues to partner with SuperDial on full workflow automation. Their next milestones include:

Structuring call results into JSON to enable end-to-end automation with zero human involvement
Integrating SuperDial’s outputs directly into care coordination workflows
Further reducing payer latency and eliminating manual QA review

“You won’t find a more complex use case than ours. SuperDial was the only partner able to handle it – fast iteration, true partnership, and a focus on getting patients the care they need quickly.”