Case study
Scaling Claims Follow-Up With AI: How United Medical Monitoring Streamlined Payer Operations With SuperDial
Overview
United Medical Monitoring, a leading neuromonitoring services organization, partnered with SuperDial to scale and modernize its payer follow-up operations. By leveraging SuperDial’s automated calling platform, United Medical Monitoring was able to increase follow-up coverage, reduce manual effort, and improve visibility into claim outcomes without expanding internal headcount.In just over three months, SuperDial supported United Medical Monitoring by:
- Completing 5,900+ payer calls
- Handling 5,400+ hours of payer outreach
- Delivering an 83% overall success rate in retrieving required claim information
This partnership enabled United Medical Monitoring to move claims forward more efficiently while freeing internal teams to focus on higher-value work.
The Impact
Expanded Capacity Without Added Operational Overhead
Because payer outreach runs as a background process within United Medical Monitoring’s existing workflows, the organization was able to increase follow-up coverage without adding operational complexity or internal coordination work.
Faster Action With Less Manual Handling
Standardized call outputs allow teams to quickly understand claim outcomes and next steps without manually logging calls, reconciling notes, or re-routing work—reducing friction across the revenue cycle.
A Scalable Foundation Embedded in Daily Operations
SuperDial now functions as an embedded capability within United Medical Monitoring’s operations, supporting growth while preserving consistency, reliability, and control.
Looking Ahead
United Medical Monitoring and SuperDial continue to collaborate on expanding automation capabilities and improving ease of use, with a shared focus on:
- Increasing efficiency as volumes grow
- Enhancing reporting and operational visibility
- Exploring additional payer-facing use cases where automation can add value
This partnership is structured to evolve over time, supporting United Medical Monitoring’s growth while maintaining flexibility and control.
Conclusion
In just a couple months, United Medical Monitoring transformed payer follow-up from a manual bottleneck into a scalable, repeatable process. With SuperDial, United Medical Monitoring gained:
- Increased operational capacity
- Reduced manual effort
- Strong performance at scale
- A flexible foundation for future automation
SuperDial now functions as a trusted partner in United Medical Monitoring’s payer operations supporting growth, efficiency, and long-term scalability.
Join United Medical Monitoring in freeing yourself and your team from time-consuming calls.
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