Mentaya Case Study

Case study

How Mentaya is managing their rapid growth with SuperDial

The RCM company Mentaya switched to SuperDial to automate their insurance verification and claim follow-up calls

1,000 calls/month

100+ hours/month saved

Meet Christine

Christine founded Mentaya, a medical RCM company, to automate and streamline out-of-network benefits verification and claim submissions for behavioral health.

As the business grew, Christine and her team have been working towards automating 100% of their claim follow-up and insurance verification phone calls, which is were SuperDial came in.

Path to Complete Automation with SuperDial

Demo with the Platform

The Mentaya team first demoed SuperDial by placing a handful of test calls. They found the results “good and effective, which you don’t see very often.”

Building a Customized Script

With various different scenario-based scripts, Mentaya worked with the SuperBill team to develop scripts that were approved by their Operations Team and would work well with SuperDial’s AI caller.

Seamlessly integrating SuperDial into their process

The Mentaya team has since integrated SuperDial into their operational process by placing bulk calls through CSV upload. They plan to continue automating their processes by utilizing SuperDial's API to place calls.

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The Challenge

Mentaya needed a reliable way to automate their thousands of phone calls each month. The perfect solution would help them keep up with their growth while maintaining a lean operations and billing team.

The Solution

Accurate Results
High quantity of calls
Fast turnaround

By the Numbers

1,000

Calls per month

Mentaya currently places 1,000 calls per month for claim follow-up and insurance verification, and the team is looking to more deeply integrate SuperDial into their operations.

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100+

hours per month saved

With SuperDial, they’re freed up to focus on other tasks. The team is planning to continue automating their process by utilizing SuperDial's API rather than uploading calls via CSV.

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