Case study
NMA Transforms Call Operations with SuperDial From Manual Calls to a Fully Automated Call Center
Claim Status, Dispute Follow-Up, Medical Records Follow-Up
Overview
Neuromonitoring Associates (NMA), a leader in intraoperative neuromonitoring services, previously managed payor follow-up workflow manually to keep claims moving through the revenue cycle. Each call, whether verifying claim status, disputing denials, or chasing medical records, consumed AR staff time, slowed productivity, and delayed reimbursement.
By implementing SuperDial Voice AI, NMA eliminated the need for an in-house call team altogether. Today, SuperDial functions as their entire call center, scaling effortlessly to a 4x increase in follow-up capacity. This transformation accelerated reimbursement cycles, reduced AR workload, and ensured that every claim is consistently followed up without adding headcount.
Value Delivered
CALL CENTER REPLACEMENT
SuperDial functions as NMA’s outsourced, automated call center.
ACTIONABLE DATA
Structured outputs streamline AR workflows and dispute resolution.
OPERATIONAL EFFICIENCY
Freed AR resources to focus on higher-value tasks instead of repetitive phone work.
MASSIVE SCALE-UP
500 % increase in claim follow-ups
ACCELERATED REIMBURSEMENT
Faster, consistent follow-up allows for improved cash flow dynamics.
Join NMA in freeing yourself and your team from time-consuming calls.
With SuperDial handling your calls, you'll never have to worry about call volume forecasting or optimizing the size of your team
Book a Demo
